More Thoughts on Cathay Pacific Regional Business Class

I recently flew between Hong Kong and Bangkok in Cathay Pacific’s Business Class, and I thought I’d share some interesting things about the flights. 

The Seat

I’ve defended Cathay’s regional Business Class in the past for being a perfectly adequate product for regional hops – and to some degree, that’s still very true. The shell seat design means that there’s a decent amount of personal space, and the seat itself is very wide and spacious.

IMG_8207.jpgCathay Pacific Boeing 777-300 Business Class Cabin 

However, I found two major problems with the seat on this trip. First and foremost, the reclined seat is very uncomfortable. While Cathay claims that the seat reclines into a lazy-Z style configuration, the seat still isn’t very comfortable for lounging and sleeping – which is disappointing given that many red-eye flights are operated by this product. Next, there just wasn’t a lot of personal space. While the seat was more spacious than Premium Economy, it still felt cramped for a Business Class product.

IMG_8040.jpgCathay Pacific Boeing 777-300 Business Class Cabin 

The seats are also really, really gross. There were so many “questionable” gooey and icky stains all over the seat. The seat itself was also aging poorly, with surfaces peeling off here and there. This seems to be a recurring theme across Cathay’s fleet – which is disappointing for an airline that won “The Cleanest Cabins” at the Skytrax World Airline Awards.

The Amenities

I was really disappointed with the downgraded amenities that come with regional flights. Instead of a duvet and pillow, passengers are offered a blanket that is neither warm nor comfortable, alongside a flimsy pillow that looks like it hasn’t been laundered in seven centuries. Additionally – and most disappointingly, Cathay doesn’t offer noise-cancelling headphones, instead opting to offer an upgraded version of the headphones handed out in Economy.

IMG_8046.jpgCathay Pacific Boeing 777-300 Business Class Headphones 

As For The Food…

First, the food itself tasted fine. Most of the items served were pretty tasty – with the exception of a disgusting chicken salad that was served on my return flight from Bangkok to Hong Kong. However, almost every other aspect of the meal service really disappointed me.

IMG_8225.JPGCathay Pacific Boeing 777-300 Business Class Catering

First, Cathay doesn’t serve a full starter and salad before the main meal – opting to replace it with a salad topped with a little bit of protein, or a fruit salad. This was quite disappointing. While I understand the logic behind an abbreviated meal on flights to Taipei and Manila – which are very short, this flight was blocked at over 2 hours – which should be more than enough time to serve and clear a full starter. On my flight, the crew got an hour to chit chat after the meal was served. Really!?

Next, the meal portions were disappointingly tiny. The dim sum that I ordered on my flight to Bangkok consisted of a few dumplings and a tiny bit of glutinous rice. On the return, my meal was quite small. The presentation of the dishes was – as usual, pretty sloppy.

IMG_8088.JPGCathay Pacific Boeing 777-300 Business Class Breakfast

IMG_8226.JPGCathay Pacific Boeing 777-300 Business Class Dinner

One thing that I found really interesting about my return was that the crew offered Tamarind Tea as a welcome drink. The tea was incredible, and I asked for it with my main meal. However, it doesn’t appear anywhere on the menu…I really hope that the tea is expanded to all other Cathay flights.

Cathay Pacific Boeing 777-300 Business Class Tamarind Tea

The Service

Service on Cathay is generally a mixed bag. Sometimes, you’ll get a flight attendant that is out of this world friendly, hospitable, and attentive – easily rivaling anything another airline could put up. On the other hand, you could also get a flight attendant that’s cold and really, really rude.

IMG_8089.JPGCathay Pacific Boeing 777-300 Business Class Cabin

On my flight from Hong Kong to Bangkok, every single Business Class flight attendant were some of the best that I’ve ever had on Cathay Pacific. They were friendly, attentive and really seemed like they loved their jobs. On the return, all of the cabin crew members were fine, but nothing outstanding – with the exception of a really friendly Senior Purser.

One Last Thing

Fake flowers?!?!??? Really!?!?!

Cathay Pacific Boeing 777-300 Business Class Flowers

Bottom Line

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